Support

Get in touch.

Question, problem or suggestion: write to our e-mail. A person on the team replies, usually within 2 business days.

suporte@codeswift.com.br

FAQOffline use, changes, electric cars and what else people ask.Delete your accountIn the app or by e-mail, and what happens to your data.PrivacyWhat we collect, why and with whom.Terms of usePlans, payments and the rules of the service.

Before you write

Common problems

The login code didn't arrive

Check the e-mail address was typed correctly and look in your spam and promotions folders. If it doesn't arrive within a minute or two, ask for a new code on the same screen.

I bought a plan and it didn't show up

Go to Profile → Restore purchases, signed in with the same App Store or Google Play account you used to buy.

I want to cancel Pro

The subscription is billed by the store, so you cancel it there too: on iPhone, in Settings → your name → Subscriptions; on Android, in Google Play → Payments & subscriptions. Pro stays active until the end of the period you've paid for.

I changed something offline and it isn't on my other phone

What you do without signal is saved on the device and sent when the connection is back. Open Voyage with internet and wait a few seconds.

To solve it faster

What to include in your e-mail

The e-mail of your Voyage account
Your phone model and app version (at the bottom of Profile)
What you tried to do and what happened; a screenshot helps a lot