Delete your account
You can delete your Voyage account and all the data linked to it at any time, in the app or by asking us by e-mail.
Quickest way
In the app
- Open Voyage, connected to the internet, and sign in.
- Go to Profile → Delete account.
- Read what will be deleted and tick the confirmation box.
- Tap Delete my account. Deletion happens right away, and the app returns to the sign-in screen.
Want to keep a copy first? Profile → Download my data creates a file with your trips, journal and preferences.
Without access to the app
By e-mail
Write to our support e-mail from the address you use to sign in to Voyage, with the subject “Delete my Voyage account”. That way we know the request is yours.
We delete the account within 15 days and reply to confirm. If the e-mail comes from another address, we'll ask you to confirm first.
What is deleted
Everything that's yours
- Trips, itineraries, stops and checklists
- The journal: photos, memories, captions and stop ratings
- Your travel profile, preferences and saved cars
- Your name, e-mail and access to the account
- The notification tokens of your devices
What may remain
What the law or third parties keep
- Purchase records kept by Apple, Google and RevenueCat, for as long as tax and legal obligations require.
- App crash reports, which don't identify you.
- Database backups, for a limited period, until they are replaced.
Deleting your account doesn't cancel the subscription, which is billed by the store. Cancel it first in the App Store (Settings → your name → Subscriptions) or Google Play (Payments & subscriptions).